Star ratings are a guide and symbolize the level of service, range of facilities and quality of guest care that you can expect.
One Star
At a ONE STAR hotel you will find:
- Practical accommodation with a limited range of facilities and services, but a high standard of cleanliness throughout.
- Friendly and courteous staff to give you the help and information you need to enjoy your stay.
- Restaurant/eating area open to you and your guests for breakfast and dinner.
- Alcoholic drinks will be served in a bar or lounge. 75% of bedrooms will have en-suite or private facilities.
Two Stars
At a TWO STAR hotel you will find (in addition to what is provided at ONE STAR)
- Good overnight accommodation with more comfortable bedrooms, better equipped - all with en-suite or private facilities and colour TV.
- Relatively straightforward range of services, including food and drink and a personal style of service.
- A restaurant/dining room for breakfast and dinner.
- A lift is normally available.
Three Stars
At a THREE STAR hotel you will find (in addition to what is provided at ONE and TWO STAR)
- Possibly larger establishments, but all offering significantly greater quality and range of facilities and services, and usually more spacious public areas and bedrooms.
- A more formal style of service with a receptionist on duty and staff responding well to your needs and requests.
- Room service of continental breakfast.
- Laundry service available.
- A wide selection of drinks, light lunch and snacks served in a bar or lounge.
Four Stars
At a FOUR STAR hotel you will find (in addition to what is provided at ONE, TWO and THREE STAR)
- Accommodation offering superior comfort and quality; all bedrooms with en-suite bath, fitted overhead shower and WC.
- The hotel will have spacious and very well appointed public areas and will put a strong emphasis on food and drink.
- Staff will have very good technical and social skills, anticipating and responding to your needs and requests.
- Room service of all meals and 24 hour drinks, refreshments and snacks.
- Dry cleaning service available.
Five Stars
At a FIVE STAR hotel you will find (in addition to what is provided at ONE, TWO, THREE and FOUR STAR)
- A spacious, luxurious establishment offering you the highest international quality of accommodation, facilities, services and cuisine.
- It will have striking accommodation throughout, with a range of extra facilities.
- You will feel very well cared for by professional, attentive staff providing flawless guest services.
- A hotel that fits the highest international standards for the industry, with an air of luxury, exceptional comfort and a sophisticated ambience.
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