Certificate No Starting WHIIL and issued up to 31st JANUARY 2008

You must give written notice to us as soon as possible but in any event within 30 days. FIRST, either telephone +44 (0) 871 664 7995 (between 9 a.m. and 5 p.m. Monday - Friday), giving brief details of your claim and ask for a claim form.

or write to

White Horse Insurance Ireland Ltd.

PO Box 258

Wavell House

Rossendale BB4 0BQ

The claims philosophy is to process claims fairly and promptly in accordance with policy terms and conditions. As such the claims department is both GISC and ABI compliant.

WHAT YOU MUST DO IN THE EVENT OF A MEDICAL EMERGENCY AND IN ALL CASES INVOLVING REPATRIATION OR CURTAILMENT

Axa Assistance 24 HOUR EMERGENCY SERVICE is available so that any Insured Person may request help in the event of an emergency relating to medical problems (recoverable under Section 3).

You must notify Axa Assistance (our agents acting on our behalf) immediately of any serious illness or injury involving an Insured Person whilst abroad which necessitates admittance to a hospital as an in-patient, or out-patient if costs are likely to exceed £500, or before any arrangements are made for repatriation or curtailment. (See condition applicable to Section 3).

The Assistance Service is there to help you 24 hours a day 365 days a year. Do not try to find Your own solution - they will solve Your problem in the most suitable and practical way.

THE TELEPHONE NO. IN UK +44 (0) 870 112 8207
FACSIMILE NO. UK +44 (0) 845 408 9644

Be prepared to give:
a) insurance certificate number
b) Our Name “Globelink”
c) dates of outward and return travel
d) details of problem including name and address of patient and nature of illness/accident
e) names and telephone numbers of hospital, attending doctor and usual GP.

The Assistance Service is able to:
a) liaise with doctors and hospitals
b) guarantee medical charges
c) arrange emergency repatriation with medical escort if necessary
d) give guidance and help to other members of the party.

THIS EMERGENCY SERVICE MUST NOT BE USED FOR CASUAL ENQUIRIES MEDICAL TREATMENT IN AUSTRALIA

Should you require medical treatment in Australia please note that reciprocal arrangements apply as far as UK Nationals are concerned. Please ensure that You have Your passport with You and if treatment is required, this should be produced. In-patient and outpatient treatment at a public hospital is then available either free of charge (Australia) or at minimal cost (New Zealand ).

Should You be admitted to hospital then immediate contact must be made with Axa Assistance and their authority obtained in respect of any treatment not available under the reciprocal arrangements before such treatment is provided.

This is an integral part of any travel insurance scheme and is available 24 hours a day, 365 days a year.

COMPLAINTS PROCEDURE
As detailed in your Policy Document